Return & refund policy

At Innterflow, we take pride in producing high-quality DTF and UV DTF transfers. Because our products are custom-made based on the artwork and specifications submitted by each customer, we do not accept returns or exchanges for orders that have been correctly produced.

If there is an issue with your order, we want to know about it and will work with you to find an appropriate solution.

All DTF and UV DTF transfers are custom-produced based on the artwork and specifications submitted by the customer.

Because of this, we do not accept returns or exchanges for:

Change of mind

Incorrect size selected by the customer

Incorrect quantity ordered

Incorrect artwork submitted by the customer

Spelling or design errors contained in the customer's submitted artwork

Customer no longer needing the product

Changes to the customer's project after the order has been produced

Please carefully review your artwork, quantities, sizes, and order details before submitting your order.

If your order arrives with a confirmed production issue, printing defect, or an error caused by Innterflow, you may be eligible for a reprint.

Examples of issues that may qualify include:

Incorrect artwork printed due to an error during production

Missing portions of the approved artwork

Significant printing defects

Incorrect product or transfer type sent

Products damaged before or during shipment

A quantity discrepancy caused by a fulfillment error

Each claim is reviewed individually.

If you believe there is an issue with your order, please contact us as soon as possible after receiving it.

Please provide:

Your order number

A description of the issue

Clear photos or videos showing the problem

Photos of the packaging when relevant

Any other information our team may request

For application-related issues, we may also ask for photos or videos showing how the transfer was applied so we can properly assess the issue.

Please do not discard the affected products until your claim has been reviewed. We may request that the products be returned or retained for inspection.

Once we receive your claim, our team will review the information provided and determine whether the issue qualifies for a reprint.

If the issue is confirmed to be the result of an Innterflow production or fulfillment error, we may provide a replacement or reprint at no additional product charge.

Reprints will generally be produced using the original artwork and order specifications unless otherwise agreed upon.

If the issue was caused by customer-submitted artwork, incorrect order information, improper application, improper storage, or other circumstances outside of Innterflow's responsibility, the order may not qualify for a free reprint.

Customers are responsible for reviewing their artwork before placing an order.

Innterflow is not responsible for errors contained in customer-submitted files, including:

Incorrect spelling

Incorrect colors

Incorrect dimensions

Low-resolution artwork

Missing design elements

Incorrect transparency

Incorrect placement

Submitting the wrong file

If you discover an error in your artwork after placing an order, contact us immediately. Once an order has entered production, changes may no longer be possible.

DTF and UV DTF transfers must be applied and cared for according to the appropriate application instructions.

Innterflow is not responsible for issues resulting from:

Incorrect application temperature

Incorrect pressure

Incorrect application time

Improper peeling technique

Application to unsuitable surfaces

Improper washing or cleaning

Improper storage

Failure to follow provided application instructions

If you experience an application issue, contact us before attempting additional applications so our team can help determine the cause.

If your order arrives damaged, please contact us as soon as possible and provide clear photos of the damaged product and packaging.

We may work with the shipping carrier where appropriate and, after reviewing the claim, determine whether a replacement or other resolution is available.